Terms of Service

Last updated: 29 October 2026

These terms are the agreement between you and us about using Sendstory. By creating an account or using the service you are agreeing to them. If you do not agree, do not use Sendstory.

Who we are

Sendstory is owned and operated by Webcandy Ltd, a company registered in England and Wales (company number 07024033), of 66 Paul Street, London EC2A 4NA, United Kingdom, with its registered office at 175 Wokingham Road, Reading RG6 1LT. In these terms, "we", "us" and "our" mean that company, and "you" means the person or organisation using the service.

What Sendstory is

Sendstory is a hosted service that sits between the AI agents you run and your own accounts on social networks: X, and, as each one becomes available in Sendstory, Threads, Instagram, Facebook Pages, LinkedIn, Bluesky and TikTok. In these terms each of them is a "network".

Your agent sends its posts to Sendstory rather than to the network. Sendstory shows you what the agent wants to post, holds each post until you approve it (unless you have told it to stop asking on that account), holds your posts to your plan's monthly limit, and keeps a record of every call. Calls that you allow are made to the network on your behalf, as the account you connected and with your consent.

What we sell is the control plane: the approvals, the limits, the guards and the record. We do not sell, resell, rent or sublicense access to X's API or to any other network's API, and Sendstory is not a way to obtain one. You are a customer of Sendstory, not a licensee of any network's API through us. We never give you, your agents or anyone else a token, key or credential for a network's API, and nothing in the service exposes a network's API to you directly.

Sendstory is not affiliated with, endorsed by or sponsored by X or any other network. Each network's own terms, rules and prices apply to everything your agent does there, and they can change without notice to us.

The state of the service

Sendstory is new. Features described on this site as coming, planned or soon are not promised and are not part of what you are paying for; what you are buying is what the service does on the day you pay for it. We expect to change and add to it. See Availability below.

Your account

You sign in with your email address, with a passkey, or with an X account you have connected. By email we send an 8-digit code, the code proves the mailbox and signs you in, and you can add a passkey to skip the code next time. There is no password. An account you make by signing in with X has no email address until you add one, and until then it signs in only with that X account. You are responsible for keeping control of your mailbox, of any passkey you register and of any X account you sign in with, and for everything done in Sendstory under your account. Whoever can sign in to one of your connected X accounts can sign in to your Sendstory account with it, so we email you each time someone does.

Look after your agents' sign-ins and keys. An agent signs in to your Sendstory account, or uses a key you create for it. Treat a key as you would any secret. If a key is lost or exposed, rotate it in Settings, under Agents; the old key stops working at once.
One person per account, one workspace per account. Do not share an account or its sign-in.
Tell us if something looks wrong. If you see posts you did not ask for, remove the agent's sign-in or rotate its key in Settings, under Agents, and contact us.

You must be at least 18 years old, or old enough to hold an account on each network you connect and to enter into this agreement where you live, whichever is higher.

Your accounts on the networks

Connecting an account gives us a token from its network that lets us make calls as that account. We use it only to make the calls you have allowed, we never expose it to your agents or to anyone else, and we discard it when you remove the account from Sendstory or take Sendstory's access away on the network.

Connect only an account you are entitled to operate, and keep to that network's terms and to its rules on automation while you do. An account can be connected to one Sendstory account at a time. You are responsible for everything published through Sendstory and for your agent's behaviour. Approving a post is publishing it.

Some networks set rules of their own on what can be posted and how, and Sendstory follows them:

X: Sendstory applies a guard to replies, holding any that X's rule on automated replies appears not to permit for a person to review. That guard is a help and not a guarantee: it does not make you compliant with X, and keeping to X's rules remains yours to do.
Facebook: Sendstory posts only to Pages you manage, never to a personal profile.
Instagram: only business and creator accounts can be posted to, and every post needs an image or a video.
TikTok: every post needs photos or a video, and waits for you to choose who can see it and to confirm it, whatever you have told Sendstory about approvals, because TikTok requires that.

What comes back from a network through Sendstory - posts, profiles and everything in them - is licensed by that network, not sold to you, and its terms govern what you may do with it. In particular you may not:

use it, or let anything else use it, to train or fine-tune a foundation or frontier model;
redistribute or resell it, or pass it to a third party beyond what that network's developer terms allow;
combine it with other data to identify or profile people in ways that network's terms prohibit.

If a network suspends, limits or disconnects an account, we cannot restore it.

Plans and payment

Sendstory has a free plan and paid plans. Each plan sets a monthly limit on the posts that go out through it, together with limits on the number of accounts and agents it covers. The plans and their limits are on the pricing page. Every account starts on the free plan, which needs no card.

What counts. A post counts once it is being sent or has gone out. A post waiting for you, held, refused or cancelled does not. A post to X with a link counts as 13 posts, because X charges 13 times as much for one.
The limit is a limit, not a balance. It is a ceiling on how many posts may go out through your plan in a month. It is not a quantity you have bought, it cannot be topped up, sold, transferred, carried over or refunded, and nothing is credited to you. A post that would go over the month's limit is held, not sent, until the next month begins or you move to a larger plan.
A paid plan is paid in advance, by card, for each month. Cards are handled by Stripe; we never see or store your card details. If you would like to request a refund, write to [email protected]: we will refund the unused part of the month you have paid for, pro rata.
You can change plan at any time. Moving up takes effect at once; moving down takes effect at the end of the month you have paid for.
If a payment fails we may retry it, and if it is still unpaid we may suspend the service until it is settled. We will tell you before we do.
We may change our prices. We will give account holders at least 30 days' notice before a change affects an existing plan.

Limits and controls

Sendstory holds every post to your plan's monthly limit before it leaves: a post that would go over it is held, not sent. If Sendstory cannot be reached, calls are refused rather than allowed through. We do not promise that any call will succeed at the network.

What you may not do

Do not:

Break the law with Sendstory, or use it to help someone else break the law.
Break the rules of any network with it, including its rules on automation, spam, platform manipulation and abuse, or use it to evade a limit or a suspension that a network has applied.
Use anything read through Sendstory to train or fine-tune a model, or let anyone else do so.
Impersonate another person or organisation, or connect an account you are not entitled to operate.
Try to get into an account or workspace that is not yours.
Circumvent a limit or an approval, or try to.
Run an agent you do not control, or point Sendstory at a workload you have not read and cannot answer for.
Probe, scan or attack the service, or attempt to bypass rate limits, authentication or any other protection. Genuine security research is welcome if you tell us what you found at [email protected] first and give us a fair chance to fix it.
Resell or rent access to the service, or operate it on behalf of third parties, without our written agreement.

We may block any call, and suspend any agent or account, that we reasonably believe breaks these terms or a network's rules.

Your content

You keep whatever rights you already have in what you write, and in what you approve your agents to publish. What comes back from a network is that network's licensed material and is covered by Your accounts on the networks above; you do not acquire ownership of it by reading it through us.

You give us permission to store and display your content only as far as running the service requires: to draw it on your screens, to keep the record described in the privacy policy, and to send it to the network when you approve it. That permission ends when the content is deleted under our retention policy or you close your account.

You are responsible for what is published. Do not publish anything you do not have the right to publish, and do not publish anything unlawful or abusive.

What you answer for

Your agent acts on your instruction, under your accounts, and we cannot see what you told it to do. So if someone brings a claim against us because of what you or your agent did through Sendstory - what was published, what was read, an account you were not entitled to operate, or a breach of a network's terms - you will cover our reasonable losses, damages and legal costs in defending it. We will tell you promptly about any such claim, will not settle it without asking you, and will let you take over the defence if you want it.

This does not apply to anything caused by our own breach of these terms or our own negligence.

Availability

We want Sendstory to be up all the time, and we will not always manage it. We may need to take it down for maintenance, and things break unexpectedly. We do not promise uninterrupted or error-free service, and we do not offer a service level guarantee unless we have agreed one with you separately in writing.

When Sendstory is unavailable your agents' calls are refused, not allowed through. That is by design.

We depend on the networks. Any network may change, price, restrict, throttle or withdraw its API, or suspend our access to it, at its own discretion and without notice to us. If that stops us providing the service, we will tell you as soon as we can and refund the unused part of the month you have paid for. That refund is the whole of what we owe you for it.

We may change, add or remove features. If we are going to remove something you rely on, we will make a reasonable effort to tell you first.

Backups and recovery

Billing is Stripe's. Your card details and payments are handled securely by Stripe and never touch our servers, so they fall under Stripe's own disaster recovery systems and processes, which are extremely robust.

Everything else is backed up every hour. Your account, your workspace, your posts and the record of every call are copied every hour to storage away from the server that runs Sendstory, so a major outage of that server does not take them with it. In the worst case, what changed in the hour before a failure may be lost. The images on posts are not part of these backups: they are the one thing you can always give us again.

We aim to restore the service within 24 hours of a critical hardware or server failure. That is an aim and not a promise, and, as under Availability above, it is not a service level guarantee.

Suspension and closing your account

We may suspend or close your account if you breach these terms, if payment fails, if we are legally required to, or if your account is being used in a way that puts other people, a network or the service at risk. Where it is reasonable and lawful to do so, we will tell you why.

You can close your account whenever you like, in Settings. When you do:

Everything stops at once. Your workspace is put on emergency stop, so nothing is published and no agent's call goes through. Every agent key and every agent sign-in is ended, and every connected account is disconnected: its tokens are discarded, and its network is told where it offers a way to tell it.
The account is held for a short while: at least 7 days, and to the end of any period you have paid for. Signing back in while it is held restores the account and everything recorded in it, without needing to ask us. It comes back stopped: you reconnect your accounts, sign your agents in again and lift the stop yourself, so nothing that was waiting goes out before you have looked at it.
Then it is erased for good, usually between 7 and 31 days after you close it: the account, its passkeys and its sign-in history, and its workspace with its agents, its disconnected accounts and the record of its calls. What is left after that is the billing record, which we are required to keep for a time; the privacy policy says how long.
You can ask us to delete everything at any point, including the billing record where the law lets us, by writing to [email protected].

Money already paid for the current month is refunded on request, pro rata for the part you have not used, as set out above.

No warranties

Sendstory is provided "as is" and "as available". To the fullest extent the law allows, we exclude all warranties, conditions and terms that are not expressly set out here, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. In particular we do not warrant that using Sendstory will keep you compliant with any network's terms.

Nothing in these terms limits your rights as a consumer where the law does not allow them to be limited.

Liability

To the fullest extent the law allows:

We are not liable for anything your agent does, for anything published through Sendstory, or for any action a network takes against a connected account or against us.
We are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill.
Our total liability to you for any claim connected with Sendstory is limited to the amount you paid us in the 12 months before the claim, or $100, whichever is greater.

None of that limits what you owe us under What you answer for, or what you owe us for your plan.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Changes to these terms

We may update these terms. If a change is material, we will tell account holders before it takes effect. Continuing to use Sendstory after a change takes effect means you accept it.

The rest

If one part fails, the rest still stands. A clause a court will not enforce is cut back as far as it has to be, or struck out, and everything else carries on.
We may transfer this agreement to a company that buys our business or our assets. You may not transfer it without our written agreement.
Neither of us is liable for what neither of us can control: outages of infrastructure we do not run, network failures, acts of government, and the rest of it.
These terms are the whole agreement between us about Sendstory, and replace anything said before it.
We write to you at the email address on your account. You write to us at [email protected].
Not waived by not enforced. If we do not enforce something straight away, we can still enforce it later.

Governing law

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction over any dispute, except where the law where you live gives you the right to bring a claim there.

Contact

[email protected]

Webcandy Ltd, company number 07024033, 66 Paul Street, London EC2A 4NA, United Kingdom. Registered office: 175 Wokingham Road, Reading RG6 1LT.